ea are fucking stupid

Like, electronic arts. Not ‘ea’ (romanian feminine pronoun) the woman… those i am a fan of. 🙂

Here’s the story: my friend had a shared ‘ea’ account, with her ex, to play the sims 4. Expansion packs, all the works. As you may be able to tell from me having said ‘ex’, she’s not with that idiot anymore. But neither does she have the sims… 

Why? Because she’s dumb, but so are the electronic arts people.

Of course, i say that about her with love. About them, with a middle finger up.

Her account was on a shared email address. Ok… she had the account details. When they broke up, mr. ex told her to keep the account so she could play. She, out of respect, decided not to change the account details. 

Again, why? I don’t know. She’s stupid.

When she tried logging on, the new ‘ea app’ (since it’s not ‘origin anymore, because why would it still be ‘origin’...) sent her a confirmation code on her email. So far, so good…

…not quite. She tried accessing said email; password was changed, the phone number to change the password wasn’t hers anymore, but of the wonderful mr. ex. So that didn’t work either.

Any half-brained person would now think: ‘just message the fucker for the password code thing’. Myeah, we’re all that smart. Mr. ex had blocked (?) her on absolutely everything. Him… and his mom? I swear some beings are completely beyond me.

I tried messaging him myself, as yet another alpha male, since obviously, i’m solving it. How could my friend be upset? No way. 

I’m blocked too…

And with this, all of our friends have tried. The ones that had not been blocked before were either completely ignored, or ignored and then blocked. Yay :) 

The fuck? For a shitty password—actually not even a password, but a code on an email—to which only he had access. You’d think i’d messaged him to donate his liver to guatemala. It would’ve taken 3 minutes, the whole thing, if he hadn’t been such an cocksucker.

And yeah, i know what you’re probably thinking: not the case. They broke up amicably, actually he broke up with her since he’d found someone else. So i’m not sure if it’s the current gf’s fault—can’t call her names, never met her—or what the situation is. Either way, it’s incredibly stupid.

‘Yeah, ok, and ‘ea’ is at fault… how exactly?’

Bear with me.

We said we’d message customer support, since we were sure something could be done to change the email of an account the user no longer has access to, right? Especially if a lot of money had been spent on that account… right?

wrong...

When we spoke to what’s-their-face from customer support, they told my friend to give the following information:

• ip address (network where they play on):
• date of birth (provided during account creation):
• one purchase on account and purchase date (month/year):
• last 4 digits of credit card:
• billing address:
• phone number:

...

Just to be clear, they mean the ip from a house they’ve not lived in together since fuck knows then, date of birth (ok), a dated transaction (of which the invoice would be on the email she can’t access), last 4 digits of the card (one of which would’ve been his, and one hers but expired), address, phone number, whatever.

She gave them as much information as she could, like date of birth, her card from that time, the address they lived at, and the idiot’s phone number… and other shit, like: username history, all the games in the library, and other data specific to the account that you can’t have known unless you owned the account.

i have checked the details on my end and i would like to inform you that the information shared above for account ownership verification does not match the details updated on the account we are trying to recover. for now, i can only ask you to please create a new case to contact us again and share new set of information or try changing some of the information shared above and that might do the trick for you.

I pasted the answer exactly. No, i didn’t change the grammar. Yes, they’re dumb.

To create a new ticket, to wait another half hour, to redo the entire conversation from scratch, simply because the correct information didn’t work on their end?

please do not lose hope as i can understand that it is an old account and i do believe you are a genuine player and i really want to help you.

This one’s just brilliant. no comment.

Of course, with the new ticket came the exact same chain of events and resolution. So, tldr: no sims 4, no access to the money spent on the account, no account, no nothing.

In a little moment of divine intervention, i thought that maybe, if she already has the sims 4 installed and logs onto a new account, the ‘ea app’ will somehow detect the game and it’ll work.

It doesn’t work.

It doesn’t boot the game.

It gives you an error and prompts you to log onto the correct account or buy the game.

Jesus…

What’s more upsetting is that apparently, this isn’t a new issue.

Not to mention that from what i’m reading on forums, it appears as if some people were asked different questions. Something about games, fifa, whatever. So the information my friend gave should’ve been more than enough.

guess not.

So… if anyone knows how to solve this, if anyone has a solution, leave a comment or drop me a message.

And the moral of the story: fuck electronic arts. Don’t share accounts. Don’t be stupid out of respect for other people.

that’s all.